Car Insurance Claim

Car Windscreen Claim

Repair By Panel Workshop

1. Search for a windscreen panel workshop

2. Make an appointment/arrangement with the panel workshop and tell them about your car model and the damages.

3. Bring your car and the following documents to the panel workshop on the appointment date.

• Copy of Registration Card
• Insurance policy (Please call or WhatsApp UCN 03-7874 2660 / 012 538 2660 to obtain a softcopy)
• Copy of insured IC and driving license

You may also arrange with the following Panel workshop for ONSITE or DOOR to DOOR REPAIR/REPLACEMENT. Please call:

Repair/Replace By Franchise Workshop

1. Claim Form
2. Original Bill and Receipt
3. Photograph before repair
4. Photograph after repair

Car Accident Claim

1. Try to snap Photo of the accident scene and damages to car at accident scene

2. Note down the place of accident (Street name) and simple note of how was the accident happen and also note down the third party’s car information such as car plate number, car model, third party name, contact number and etc.

3. Call Allianz Customer Service 1800-88-6278 or 03-2161 3960 for details of our panel of workshop and request of towing service for the car cannot be driven.

It is important that the damaged vehicle be repaired at one of Allianz’s panel workshops.

4. Please drive or tow your car to the police station to make a Police report within 24 hours from the date and time of accident.

In the police report, you shall report and bring along documents such as:

• Driver’s IC and Driving Lisence
• on how and where was the accident happened
• what are the car damages and losses
• details of third party if accident involved third party

5. Drive / Tow the car to the selected panel workshop after making a police report.

6. Submit the following required documents to the panel workshop

• Completed Claim Form (This form will be prepare by our panel workshop)
• Original Police Report
• Registration card
• Copy of Insured’s IC Card
• Copy of Driver’s IC and Driving License
• Road Tax disc (Snap Photo)
• Insurance policy (Please call or WhatsApp UCN 03-7874 2660 / 012 538 2660 to obtain a softcopy)

7. The panel workshop will report to Allianz.

8. Allianz will appoint an Adjuster to conduct the claim assessment.

9. For Total Loss Claim, the following additional documents required:

• Copy of Hire Purchase Agreement
• Original Bank settlement letter
• JPJ K3 Form (2 sets)
• Full sets of car key

Car Theft Claim

1. Immediately make an police report

2. Please immediate notify UCN or Allianz Customer Service 1300-88-1028 / 03-2264 2700 or email: service@allianz.com.my about the Theft claim.

3. After the notification, UCN will report to Allianz

4. Allianz will appoint an Adjuster to conduct the claim assessment

5. You shall submit the following required documents to UCN

• Completed Claim Form
• Original Police Report
• Original Registration card
• Copy of Insured’s IC Card and Driving License
• Copy of Driver’s IC and Driving License
• Copy Hire Purchase Agreement
• Original Bank settlement letter
• JPJ K3 Form (2 sets)
• Full sets of Car keys